At GlucoNova, we stand behind the quality of our products/services and want you to be fully satisfied with your purchase. That’s why we offer a 180-day money-back guarantee.
If you are not completely satisfied for any reason, you may request a full refund within 180 days of your original purchase date.
Eligibility for Refund:
To qualify for a refund, the following conditions must be met:
- The request must be made within 180 days of the original purchase.
- You must provide proof of purchase (order number, email receipt, etc.).
- The product or service must not have been used in a way that violates our terms of use or refund policy (e.g., abuse of the product, fraudulent activity, etc.).
How to Request a Refund:
Please contact our customer support team at support@gluconova.online with the subject line “Refund Request” and include:
- Your full name
- Order number
- Reason for your refund request
Once your request is reviewed and approved, we will issue a refund to your original method of payment. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Exceptions:
Some promotional or discounted purchases may be non-refundable. If this applies, it will be clearly stated at the time of purchase.
We reserve the right to refuse a refund if the request does not meet the criteria outlined above.